Refund and Returns Policy
At PurchaseBangla.com, we want our customers to have a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or refund according to this policy.
Eligible Returns
A return request may be accepted when:
- You received the wrong product
- The product arrived damaged
- The product is defective
- The product does not match the confirmed order
The product must generally be unused and returned with its original packaging, accessories, tags, and other included items where applicable.
Return Request Period
Customers should contact us within 48 hours of receiving the order if there is a problem with the product.
For damaged or incorrect products, customers may be asked to provide clear photos or videos as evidence.
Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customized specifications, or other applicable restrictions.
Refund Process
After receiving and inspecting the returned product, we will determine whether the product qualifies for a refund.
If approved, the refund will be processed through the applicable payment method or another agreed method.
Refund processing time may vary depending on the payment provider or financial institution.
Return Shipping
If the return is due to an incorrect, defective, or damaged product caused by us or our delivery process, we may arrange or cover the applicable return delivery cost.
For other cases, return delivery charges may be the customer’s responsibility.
Exchange
Where applicable, an eligible product may be exchanged for the same or another available product, subject to stock availability.
Contact Us
To request a return or refund, please contact PurchaseBangla.com as soon as possible with your order details and relevant evidence.